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The participant from Austria experienced deposited 200 Euros into her on the web casino account, but the amount was canceled afterwards resulting from exceeding the set Restrict. Despite her delivering proof of payment and attempts to trace the transaction by way of her lender, The difficulty remained unresolved. This resulted in a loss of two hundred Euros and yet another charge of 38.35 Euros incurred throughout the method. After a lengthy dialogue and several other communications Along with the casino and also the lender, the casino lastly credited the 200 Euros towards the player's account.
In keeping with our assessment methodology, we calculated the casino’s Protection Index based on much more than twenty variables, which include its financials, fairness of T&Cs, player complaints, and more. The upper the Safety Index, the greater possible that you are to acquire your winnings devoid of troubles. 9.five
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The participant struggles to withdraw her winnings as a result of challenges Using the verification of her payment. The casino didn't give us a clear statement but evidently the situation would be that the title with the player's grandson seems around the checking account. The participant knowledgeable us that her winnings had been sooner or later paid. The problem was resolved.
The player from Italy won 500 euros on LeoVegas but faced worries in withdrawing the winnings. Even with sending the needed documents multiple instances, the casino keept asking for a similar files and had been processing the withdrawal for 15 times.
The player’s account was shut, and he was asked to provide the lender assertion, which he refused to carry out. We turned down the grievance because the player failed to reply to our messages and thoughts.
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The issue was settled following the player cooperated Together with the casino, resulting in account verification plus the payout of winnings to his bank account.
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On the other hand, the casino refused to refund the extra rate incurred via the player throughout the procedure. Despite the resolution Bos Slot of the key challenge, the participant had expressed dissatisfaction Together with the On line casino's dealing with of your situation and was contemplating closing her account. Soon after our involvement, we have been capable of finding an agreement While using the casino team, and also the player was knowledgeable because of the On line casino crew that they'd bear the additional fees the participant experienced to pay as a sign of goodwill, so we considered the situation as resolved.
The participant from Germany has requested a withdrawal two weeks in the past. Regretably, the payment continues to be withheld resulting from required acceptance from a activity supplier. The issue was resolved, the player received his winnings.
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